h96elv Privacy Policy
Your personal information is safe with us. This page clearly describes how h96elv collects, uses, and stores your data.
h96elv places the highest importance on the privacy of players in Bangladesh. This Privacy Policy ("Policy") describes how h96elv collects personal information from users of our platform, how that information is used, who it may be shared with, and how you can maintain control over your information. By using the h96elv website or services, you are agreeing to the terms of this Policy.
Please read this Policy carefully before using our platform. If you have any questions about this Policy, contact our support team via 24/7 live chat or by emailing [email protected].
What Information We Collect
h96elv may collect your information in various ways. The categories of that information are described in detail below:
1.1 Registration and Identity Information
When you create an account on h96elv, we collect the following information:
- Full name and date of birth (for age verification — only users aged 21 and above may register)
- Email address and mobile phone number
- Residential address in Bangladesh
- National ID (NID) or passport details (where identity verification is required)
- Your chosen username and password
1.2 Financial Transaction Information
To process deposits and withdrawals, we collect the following information:
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Transaction history, amounts, and timestamps
- All information related to deposit and withdrawal requests
1.3 Technical and Usage Information
When you visit our platform, certain information may be collected automatically:
- IP address and device type
- Browser type, version, and operating system
- User activity logs (page visits, clicks, session duration)
- Data obtained from cookies and similar tracking technologies
- Referral source and landing page information
1.4 Communication Information
If you contact our support team or respond to our promotional messages, details of those communications may be collected.
How We Use Your Information
h96elv uses your personal information only for specific, legitimate, and transparent purposes. Those purposes are described in detail below:
2.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing transactions and keeping your account balance up to date
- Providing customer support and resolving complaints
- Delivering promotional offers and bonuses
- Ensuring VIP program benefits and cashback
2.2 Security and Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Complying with anti-money laundering (AML) policies
- Preventing the creation of multiple accounts
- Ensuring platform integrity and fair gameplay
2.3 Platform Improvement and Analytics
- Analyzing data to improve the user experience
- Planning new games and services
- Monitoring platform performance
- Creating a customized gaming experience
h96elv never sells your personal information or transfers it to advertising agencies. Your privacy is a commitment we take seriously.
Information Sharing with Third Parties
h96elv may share your information with third parties only in limited and necessary circumstances. Those circumstances are described in detail below:
3.1 Payment Processors
To complete transactions, we share necessary financial information with payment service providers. This includes services such as bKash, Nagad, Rocket, and Upay. These third-party organizations handle information according to their own privacy policies.
3.2 Technology and Service Partners
Minimum necessary information may be shared with game software providers and technology partners, where it is essential for the direct operation of gaming services.
3.3 Legal Obligations
If providing information is required to comply with an order from a competent authority or court, a lawful legal process, or applicable law in Bangladesh, h96elv may be obligated to provide that information to the relevant authority.
3.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. Even in such circumstances, we will notify users in advance and the protection of information in accordance with this Privacy Policy will be ensured.
Cookies and Tracking Technologies
The h96elv website uses various types of cookies and similar technologies. These technologies help make our platform more functional and personalized.
4.1 Essential Cookies
These cookies are required for the basic functionality of the website. They are used to maintain login sessions, verify security, and save your preferred settings.
4.2 Functionality Cookies
These cookies are used to remember your language preference, favorite games, and other personalized settings. They make your experience more convenient.
4.3 Analytics Cookies
These cookies collect data to analyze and improve our platform's performance. This data is generally used in aggregated form and does not directly identify you.
4.4 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect some basic functionality of the website.
Data Storage and Security
h96elv adopts industry-standard security measures to keep your personal information protected. Our security framework includes the following:
- SSL Encryption: All data transmissions are secured by industry-standard SSL encryption technology, which protects your information from unauthorized access.
- Secure Servers: Your data is stored on secure servers and regular backups are taken.
- Access Controls: Only authorized staff may access your information for specific purposes.
- Periodic Audits: Our security measures are regularly reviewed and updated.
5.1 Data Retention Period
We retain your information only for as long as necessary. Generally:
- Your account information is retained for as long as your account remains active.
- Even after an account is closed, certain information may be retained for a defined period to comply with legal obligations.
- Financial transaction records are retained for long-term audit requirements.
While we use industry-standard security measures, no data transmission over the internet is one hundred percent secure. h96elv is committed to ensuring the highest level of protection.
Your Rights and Controls
As a user of h96elv, you have the following rights over your own information:
Right to Access Information
You may request a copy of your personal information held by us at any time. This request can be made through our support team.
Right to Correct Information
If your information is incorrect or incomplete, you may request a correction from us. Some information can also be updated directly from your account settings.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. This request can be sent by email to [email protected].
To exercise any of your rights, contact us via our 24/7 live chat support or at [email protected]. We are committed to responding to your request within a reasonable time.
Privacy of Minors
h96elv's services are intended only for persons aged 21 or older. We do not knowingly collect any personal information from minors.
If we become aware that a minor is using or attempting to use our platform, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has accidentally registered on our platform, please contact our support team immediately.
Changes and Updates to the Privacy Policy
h96elv may update this Privacy Policy from time to time. Changes may be made to this Policy due to changes in services, technological advances, or legal requirements.
If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed on the website's homepage
- The "Last Updated" date at the top of this page will be changed
If you continue to use the platform after the updated Policy takes effect, you will be considered to have agreed to the terms of the new Policy.
8.1 Previous Versions
If you need a previous version of the Privacy Policy, please contact us at [email protected]. We will make reasonable efforts to provide earlier versions upon request.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We are always ready to provide proper answers to your questions.
Live Chat
Our support team is available 24/7 to assist you in Bengali via live chat. Contact us at any time.
We generally respond to user privacy-related requests within a reasonable time. More complex matters may take longer, but we will keep you informed of the progress.